Privacy Policy

ConsumerConnect records in-person consumer interviews, transcribes them and writes takeaways for the company that runs the interviews. Data is stored in Mumbai. Some processing happens abroad, by the services named below. We do not sell data, show ads, or use your recordings to train AI models.

We have no SOC 2 or ISO certificate. This page describes what we actually do; it does not claim compliance with any law or standard.

Interview recordings. The company that runs the interviews decides who is interviewed and why, and must get each person's consent before recording. The app opens with a consent script for this. For those recordings we act on that company's instructions.

Accounts and website enquiries. For your own account details, and for messages you send us, Skillit Private Limited is responsible.

• Account details: name, work email, company, role, and sign-in data.
• Interview content: audio recordings, photos taken during an interview, transcripts, notes, takeaways, the Spot on / Not quite marks people give them, and details the interviewer enters about the person interviewed (for example age band and city).
• Phone details: a notification token so we can tell the interviewer when takeaways are ready, and upload status for recordings still on the phone.
• Messages you send us: by email, WhatsApp or the website form, including any voice note you forward for a trial.
• Server logs: technical records such as IP address and the time of a request, used to run and fix the service.

This website sets no advertising or analytics cookies.

• To transcribe interviews and write takeaways, findings and reports for your company.
• To run your account, send service notifications and answer your messages.
• To find and fix faults.

We do not use interview content to train AI models.

Every account belongs to one company, and the database itself keeps each company's data apart. These services receive data so that ConsumerConnect can work:

Data sent outside India travels encrypted (HTTPS). We will update this list before we add a service that receives interview content.

• On the phone: a recording stays on the interviewer's phone until it has uploaded and our server has checked it, then the phone deletes it 7 days later.
• On our servers: interview content is kept while the company's account is active, unless deleted earlier.
• When an interview is deleted: its transcript and takeaways go at once, and its audio and photo files are removed within 7 days.
• When an account closes: we delete that company's data within 30 days, except invoices and other records the law requires us to keep.

You can ask us to show, correct or delete personal data we hold about you, or to stop using it. Write to amol@enchantedlabs.ai. We reply within 7 days. See Account & data deletion for how deletion works.

If you were interviewed: contact the company whose interviewer recorded you, or write to us with the date and place of the interview, and we will pass it on and help delete the recording.

ConsumerConnect is for businesses. Accounts are not for anyone under 18, and companies must not record children without a parent's or guardian's consent.

If we learn that data was exposed, we will tell the affected companies without delay, say what happened and what we are doing about it, and report it where Indian law requires.

When we change this page we update the date at the top. If a change affects how interview content is processed, we tell account holders by email first.

Amol Endait, Skillit Private Limited
Email: amol@enchantedlabs.ai
WhatsApp: +91 96655 07774

This policy is governed by the laws of India.